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The latest and greatest from team Servicefriend

  • Embracing messaging for customer service with the proper technology : Artificial Intelligence for messaging

    Embracing messaging for customer service with the proper technology : Artificial Intelligence for messaging

    March 29, 2017
    In the past year, I’ve personally witnessed ten brands that implemented messaging based customer service. All of them shut it […]VIEW ARTICLE
  • Digital Customer Service : How messaging will transform traditional voice care

    Digital Customer Service : How messaging will transform traditional voice care

    March 29, 2017
    For years companies have been attempting to create efficient channels for customer service without harming the overall customer experience. From […]VIEW ARTICLE
  • The Future of Customer Service – Bots your Customers can Trust

    The Future of Customer Service – Bots your Customers can Trust

    November 15, 2016
    It is easy to doubt new customer service media. Although we all know that whatever we read on the internet […]VIEW ARTICLE
  • Multiple Stages of Chatbot Maturity: The Future of Chatbots Today

    Multiple Stages of Chatbot Maturity: The Future of Chatbots Today

    November 3, 2016
    Having a Siri-like Bot for your business will be less and less impressive as time goes on. Leading brands are […]VIEW ARTICLE

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