Blog - Servicefriend

Embracing messaging for customer service with the proper technology : Artificial Intelligence for messaging
March 29, 2017
In the past year, I’ve personally witnessed ten brands that implemented messaging based customer service. All of them shut it […]VIEW ARTICLE
Digital Customer Service : How messaging will transform traditional voice care
March 29, 2017
For years companies have been attempting to create efficient channels for customer service without harming the overall customer experience. From […]VIEW ARTICLE
The Future of Customer Service – Bots your Customers can Trust
November 15, 2016
It is easy to doubt new customer service media. Although we all know that whatever we read on the internet […]VIEW ARTICLE
Multiple Stages of Chatbot Maturity: The Future of Chatbots Today
November 3, 2016
Having a Siri-like Bot for your business will be less and less impressive as time goes on. Leading brands are […]VIEW ARTICLE

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