Servicefriend is the new way for digital transformation. The company was established with the mission to let people communicate with businesses as they do with their friends. Servicefriend provides hybrid bot technology for consistent messaging experience at massive scale. The breakthrough is Servicefriend’s Hybrid Bot Architecture – an approach that offers enterprises the scalability of a bot with the intelligence, comprehension, and empathy of a human.
In all the current solutions in the market, bots transfer the session to a live person when they cannot handle a situation, creating a disintegrated, expensive and slow experience. With Servicefriend, the bot is always the front end, and every conversation receives the same branded, consistent and cohesive experience – the Hybrid Bot Experience.
Servicefriend has already been deployed by several leading enterprises around the world. The results of these deployments have confirmed the groundbreaking nature of Servicefriend’s technology. No other company has managed to demonstrate such high performance and such a seamless orchestration of human and AI resources.