The more prevalent your self-service functions, the greater the ITROne success in saving. Nevertheless, many of our customers decide to start using the solution without any initial integration.
Enterprise Application Integration is a serious matter and the area where most enterprise project fail. We invested a lot in having a 100% open architecture. In this way we decided to separate ITROne from the Desk. We are so serous and committed to open standards, that you can basically integrate any module of the solution with your own applications.
Servicefriend already contains a built-in ID&V (Identification and Verification) process, a built-in connector for all the common CRM systems, a built-in connector for the common user management systems (LDAP/Kerberos), and a built-in connector to common messaging gateways. With Servicefriend, all you need to do is to configure the corresponding JSONs to connect Servicefriend to your real world.