Shahar Ben Ami, Author at Servicefriend

IT Transformation, Omnichannel and the Golden Egg
November 29, 2018
During 2008, I had the opportunity to work with a bank to streamline its IT landscape. It took months to […]VIEW ARTICLE
Humanizing Customer Service Automation for Increased Customer Satisfaction
June 8, 2017
Public interest in Chatbots today is growing due to their potential to allow businesses to handle massive amounts of messages […]VIEW ARTICLE
Servicefriend designated as a Gartner 2017 “Cool Vendor” in CRM Customer Service and Support
June 6, 2017
Servicefriend is honored to announce that we’ve been included in the Gartner 2017 Cool Vendor in CRM Customer Service and […]VIEW ARTICLE
Finally able to share: At F8, Facebook’s annual global developer conference, Facebook presented the successful Hybrid Bot for Messenger, created by Servicefriend
April 18, 2017
Today, we’re excited to announce that Servicefriend was showcased by David Marcus for our successful case study of Hybrid- Bot architecture […]VIEW ARTICLE
Digital Customer Service : How messaging will transform traditional voice care
March 29, 2017
For years companies have been attempting to create efficient channels for customer service without harming the overall customer experience. From […]VIEW ARTICLE
The Future of Customer Service – Bots your Customers can Trust
November 15, 2016
It is easy to doubt new customer service media. Although we all know that whatever we read on the internet […]VIEW ARTICLE
Multiple Stages of Chatbot Maturity: The Future of Chatbots Today
November 3, 2016
Having a Siri-like Bot for your business will be less and less impressive as time goes on. Leading brands are […]VIEW ARTICLE

The latest and greatest from team Servicefriend

The latest and greatest from team Servicefriend

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