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The latest and greatest from team Servicefriend

  • OMNI What?

    OMNI What?

    January 24, 2019
    The potential of mobile messaging is well understood by now: consumers want great support whenever they wish and over their […]VIEW ARTICLE
  • The medium is the message

    The medium is the message

    January 16, 2019
    “The medium is the message” is a quote included in Marshall McLuhan’s brilliant book that was published in 1964, Understanding Media: […]VIEW ARTICLE
  • IT Transformation, Omnichannel and the Golden Egg

    IT Transformation, Omnichannel and the Golden Egg

    November 29, 2018
    During 2008, I had the opportunity to work with a bank to streamline its IT landscape. It took months to […]VIEW ARTICLE
  • Humanizing Customer Service Automation for Increased Customer Satisfaction

    Humanizing Customer Service Automation for Increased Customer Satisfaction

    June 8, 2017
    Public interest in Chatbots today is growing due to their potential to allow businesses to handle massive amounts of messages […]VIEW ARTICLE
  • Servicefriend designated as a Gartner 2017 “Cool Vendor” in CRM Customer Service and Support

    Servicefriend designated as a Gartner 2017 “Cool Vendor” in CRM Customer Service and Support

    June 6, 2017
    Servicefriend is honored to announce that we’ve been included in the Gartner 2017 Cool Vendor in CRM Customer Service and […]VIEW ARTICLE
  • Finally able to share: At F8, Facebook’s annual global developer conference, Facebook presented the successful Hybrid Bot for Messenger, created by Servicefriend

    Finally able to share: At F8, Facebook’s annual global developer conference, Facebook presented the successful Hybrid Bot for Messenger, created by Servicefriend

    April 18, 2017
    Today, we’re excited to announce that Servicefriend was showcased by David Marcus for our successful case study of Hybrid- Bot architecture […]VIEW ARTICLE
  • Digital Customer Service : How messaging will transform traditional voice care

    Digital Customer Service : How messaging will transform traditional voice care

    March 29, 2017
    For years companies have been attempting to create efficient channels for customer service without harming the overall customer experience. From […]VIEW ARTICLE
  • The Future of Customer Service – Bots your Customers can Trust

    The Future of Customer Service – Bots your Customers can Trust

    November 15, 2016
    It is easy to doubt new customer service media. Although we all know that whatever we read on the internet […]VIEW ARTICLE
  • Multiple Stages of Chatbot Maturity: The Future of Chatbots Today

    Multiple Stages of Chatbot Maturity: The Future of Chatbots Today

    November 3, 2016
    Having a Siri-like Bot for your business will be less and less impressive as time goes on. Leading brands are […]VIEW ARTICLE

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