Community Manager – Tel Aviv/Remote

We are looking for a digital-savvy Community Manager to take control of our user community and build brand awareness and loyalty. If you are a talented bachelor degree graduate from any school and background, ready for 50%-full-time position, have a deep passion for social media and love analyzing data, this job is for you.

About the company

Servicefriend is the new way for enterprises to build meaningful experiences in messaging. The company provides scalable enterprise-grade solutions that enable customer engagement over the most popular messaging platforms. Our unique AI-hybrid model allows humans to quickly assist the artificial intelligence in situations that it is not sure how to handle. Human intervention is smoothly integrated into the flow, keeping it transparent to the customer, while ensuring massive scalability and providing a highly consistent brand experience for our clients.

Gartner recently selected us as a Leader in “Customer Care Automation.” Facebook showcased the company at the last F8 event as an example of an enterprise-grade Messenger application and among our clients you will already find some of the Fortune 500 companies.

About the position

We are looking for a cool person to join our growing cool startup. If you have a basic tech orientation, strong English skills and want to work in a company where you can take on many responsibilities and make a lasting impact – this is the place for you. 

Your responsibilities will include:

  • Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
  • Engage with online community and respond to comments and requests.
  • Analyze web traffic and relevant community metrics.
  • Relay community feedback to relevant internal stakeholders.
  • Manage the economics of the community under given budget.
  • Monitor and Control (“police”) community activities 
  • Devise and implement community communication initiatives.
  • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.

Requirements

  • Solid English in writing, Spanish is a plus
  • Strong personality
  • Self-Motivated
  • Independent
  • Solid analytical skills
  • B.A/B.Sc., in marketing, economics, statistics or other quantitive degree
  • Proven work experience as a community manager – a plus
  • Ability to identify and track relevant community metrics
  • Excellent writing skills in english
  • Attention to numbers and ability to multitask under pressure
  • Hands on experience with social media tools
  • Hands on experience with excel
  • Willingness to work in different time zones
  • Experience in Google Analytics
  • Orientation to software development / QA – a plus!

Send your CV and contact details, along with why you think you’ll be a great fit.