Servicefriend’s unparalleled efficiency. Our experience shows that enterprises using Servicefriend needed to invest only 18.3 agent hours for every 1,000 interactions (about 6,500 incoming messages). This is about 70% more efficient than the best-of-breed traditional approaches and is the lowest-cost way to guarantee a consistently outstanding experience for all customers all the time.

Servicefriend has already been deployed by several leading enterprises around the world. The results of these deployments have confirmed the groundbreaking nature of Servicefriend’s technology. No other company has managed to demonstrate such high performance and such a seamless orchestration of human and AI resources.