Messaging is the ultimate NPS weapon

Create memorable experiences for your customers, Drive conversations with customers beyond resolving complaints.

If you do it right, use casual language, provide time, love, and care across the entire customer journey, you will have an atomic NPS bomb in your hands. Messaging is not just another channel. Messaging carries the potential to transform your relationship with customers, especially digital-natives.

Here is the thing, after you provide outstanding service in messaging, something magical happens. Your customer considers you as a friend. It happens in Messaging faster than in any other form of communication. This channel intent to go personal fast, very fast! It is a big opportunity (and a risk) and brands that will know to take advantage, will harvest Insane NPS rates.