The intermittent nature of text messaging and the massive volumes involved make it nearly impossible for large enterprises to handle messaging with “standard” help desk / CRM desktop applications.

Dealing with high volume of casual texts and asynchronous discussions that can last days, while you cannot really tell when the next message from the customer will arrive and what is the context…it’s a serious challenge. That’s why you need Bubblez!

Bubblez will help you cope with the interactions ITROne couldn’t grasp. Using Bubblez your service center will be 5X more productive when dealing with async messaging at massive scale.

Main features include:

  • Provide agent with winning answers
  • Bind CRM/Billing information naturally
  • Automate operational execution