Servicefriend is one of the first few companies in the world to offer an Interactive Text Response (ITR) and the only one to offer a Hybrid, Stateful ITR.

In ITROne, all classes of intelligence (AI or human) are resources that are abstracted and used by an async orchestrator in an optimal way. Every message is disassembled into small tasks that are processed in a highly distributed fashion. Hybrid Message Processing occurs extremely fast, for each and every message.

60% Less noise on your call-center

  • Compute intent, context and priority of every message
  • Provide first response, create context and automate parts a machine can grapple on its own
  • Use the right resource at the right time

ITROne main objective is to save for the support center the need to answer NOW 60% or more of the messages, without hurting customer experience.