In The News

Elal announced today its implementation on WhatsApp with Servicefriend

Servicefriend is proud to be part of the world’s first implementation of WhatsApp Inc for business communication. We are honored by the opportunity to allow our clients to communicate with their customers in their preferred messaging channel, and at scale.
December 13, 2018

Google, Inc. announced its partnership with Servicefriend in its quest to spread RCS to the masses.

Servicefriend will be making Google’s messaging protocol available to all its clients, and, thus, allowing millions of consumers a seamless experience via their preferred communication channel. At the MWC, Globe Telecom (Singtel Group), one of Servicefriend's clients, is demonstrating the world's first implementation of the new protocol powered by the Servicefriend Hybrid AI technology. Globe Telecom will be allowing their subscribers to receive "Hybrid Concierge" services via the new protocol .
February 27, 2018

Facebook: Servicefriend is alpha enabler of the new chat plugin for Messenger

Customers can seamlessly continue conversations across businesses' websites and Messenger
November 30, 2017

Gartner: Servicefriend a market leader in virtual customer assistant for 2017

Using conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience. Application leaders supporting CRM and CX should use this guide to understand this evolving market and to make informed decisions.
December 7, 2017

Adore Me in Partnership with Servicefriend Among First Brands to Use Messenger Customer Chat

As Facebook Messenger revealed this afternoon, Adore Me is among the first brands to adopt a breakthrough in customer experience within the world of e-commerce by implementing customer chat.
November 8, 2017

Facebook: first case study of Hybrid Bot by Servicefriend led to 10% reduction in operational cost and 22% increase in CSAT

By using a hybrid bot for Messenger from Servicefriend to provide meaningful and efficient customer service, the telecom company successfully increased employee productivity by 3.5X and reduced calls to its hotline by 50%.
May 19, 2017

Servicefriend is among the world's most promising startups coming out of Israel

Servicefriend is featured at the "Most Promising Startups" by Gartner & The Marker along other great companies such as Waze and Mobileye.
June 12, 2017

Bankless Times: Servicefriend creating a better customer experience with hybrid bot model. Interview with Servicefriend Co-Founder, Ido Arad

Servicefriend has developed hybrid bot technology that allows companies to provide a consistent messaging experience at scale, Co-Founder and CMO Ido Arad said.
June 26, 2017

Servicefriend Announced the General Availability of Two New Products to Help Brands Provide Consistent Messaging Experience at Massive Scale

The main challenge facing large enterprises adopting messaging is that, until now, there was no way to ensure a consistently excellent experience at scale.
April 27, 2017

VentureBeat: Shahar Ben Ami, CEO of Servicefriend about The multiple stages of chatbot maturity

Having a Siri-like bot for your business will be less and less impressive as time goes on. Leading brands are now investing in bots to solve real customer issues rather than offering simple answers. Building a conversational bot is a challenge, but it is the right thing to do. We are on the verge of a new era in user experience, and you cannot afford to replicate the tedious IVR experience into your bot. You just can’t!
November 15, 2016

Gartner: Servicefriend Designated as a Gartner 2017 Cool Vendor in CRM Customer Service and Support

Servicefriend, the pioneer of Hybrid Bot Solutions, has been selected today by Gartner as a Cool Vendor in the May 2017 "Cool Vendors in CRM Customer Service and Support, 2017."
June 6, 2017

Servicefriend is featured at the F8, Facebook annual conference

Facebook: once you’re on messenger the challenge becomes to scale and for that the secret weapon is automation.
April 27, 2017

Facebook Presents at F8 - Successful Hybrid Bot for Messenger, Created by Servicefriend

Servicefriend and its' client Globe Telecom are featured at the F8 keynote.
April 27, 2017

Facebook Presents at F8 - Successful Hybrid Bot for Messenger, Created by Servicefriend

Proving yet again that Messenger has become an exceptional way for businesses to communicate with customers; at F8, Servicefriend showcased a successful case study for a Hybrid Bot Architecture for customer service and used by Globe Telecom. An approach offering businesses the scalability of a bot with the comprehension and emotional intelligence of a human.
April 20, 2017

Why human touch is a critical component in automated customer service

Interview with the CEO of Servicefriend, Shahar Ben Ami
May 27, 2017

Yahoo: The first success story of hybrid bot by Servicefriend

Servicefriend, the Leading Provider of Hybrid Bot Solutions for Digital Transformation, Announced the Release of World's 1st Success Story of a Hybrid Bot
March 22, 2017

Techcrunch: Servicefriend in batch 7 of Microsoft Accelerator

Servicefriend was selected to participate in Batch 7 of the exclusive Microsoft Accelerator Program.
February 4, 2016

Microsoft Ventures Accelerator TLV Batch #7 Demoday- Servicefriend

Microsoft: StartUps in batch 7 were selected out of more than 350 candidates across 27 different countries. Watch the lecture and demo dat.
February 9, 2016